Contact information
Contact Us
We're here to help. For any question about your order, our products, returns, or policies — reach out and we'll respond as quickly as possible.
How to Reach Us
📧 Email: gioudecenter@gmail.com
Response time: 1–3 business days, Monday through Friday.
We do not currently offer telephone or live chat support.
Before You Write
Where is my order?
Check your shipping confirmation email for your tracking number. Tracking may take up to 48 hours to activate after dispatch.
How long does delivery take?
See our [Shipping Policy] for full delivery estimates by country and region.
Will I be charged import duties or taxes?
Possibly. We ship DDU — customs fees are the customer's responsibility. See our [Shipping Policy] for country-specific notes.
How do I return an item?
See our [Return & Refund Policy]. Do not return anything without written approval first.
My item arrived damaged. What do I do?
Email us within 7 days of delivery with your order number and clear photographs of the damage.
I'm an EU or UK customer — can I cancel my order?
Yes. You have a statutory 14-day withdrawal right. See our [Return & Refund Policy] for full details.
I'm in Australia or New Zealand — what are my rights?
Australian Consumer Law and the NZ Consumer Guarantees Act apply to your purchase. See our [Return & Refund Policy].
I want to exercise a privacy right (access, deletion, etc.)
Email us with "Privacy Request" in the subject line. We will respond within 30 days as required by applicable law.
Response Times
Inquiry Type
Expected Response
Order status / tracking
1–2 business days
Return & refund requests
2–5 business days
Damaged or lost item claims
2–5 business days
EU / UK withdrawal requests
Within 1 business day
Privacy / data rights requests
Within 30 days
General questions
1–3 business days
Gioude — gioude.com — gioudecenter@gmail.com