Terms of service

Last updated: [April, 12, 2026]

Please read these Terms of Service ("Terms") carefully before using gioude.com ("Website") or placing any order. By accessing the Website or completing a purchase, you agree to be bound by these Terms. If you do not agree, you must not use this Website.

1. About Us

This Website is operated by Gioude (CNPJ: 57.293.964/0001-92), a business registered in Brazil, trading as Gioude.

Registered address:

Rua Setenta e Oito, Casa 1732 — Quadra 97, Lote 32

Engenho do Mato — Niterói, RJ — CEP 24344-578 — Brazil

Contact: gioudecenter@gmail.com

2. Eligibility

You must be at least 18 years of age to use this Website and place an order. By completing a purchase, you confirm that you meet this requirement.

3. Products & Disclaimers

All products sold on this Website are cosmetic tools and personal wellness accessories (including gua sha stones, jade rollers, and similar items) intended for general personal care use only.

Important:

Our products are not medical devices and are not regulated as such in any jurisdiction.

They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information on this Website is for general informational purposes only and does not constitute medical, therapeutic, or professional health advice.

Individual results vary. We make no guarantee of specific outcomes.

If you have a medical or skin condition, consult a qualified healthcare professional before use.

4. Pricing & Currency

All prices are displayed in United States Dollars (USD) unless otherwise indicated. Prices are subject to change without notice. The price applicable to your order is the price shown at checkout.

5. Payment

We accept:

Credit and debit cards (Visa, Mastercard, American Express, and others as displayed at checkout), processed by Stripe

PayPal

Full payment is required at the time of purchase. Transactions are processed through encrypted, PCI-DSS-compliant gateways. Gioude does not store your card details.

6. Order Confirmation & Cancellation

An order confirmation email will be sent upon successful payment. This confirms receipt of your order only and does not constitute final acceptance. Gioude reserves the right to cancel or refuse any order at its sole discretion, including for suspected fraud, payment failure, pricing errors, or unavailability. Cancelled orders will be fully refunded.

7. Shipping & Delivery

Governed by our Shipping Policy, incorporated herein by reference. Estimated delivery times are not guaranteed.

8. Returns & Refunds

Governed by our Return & Refund Policy, incorporated herein by reference.

9. Duties & Taxes

Gioude ships DDU (Delivered Duties Unpaid). The customer is solely responsible for import duties, VAT, GST, or other charges applied by their country's customs authority. These are not included in pricing and are non-refundable.

10. Mandatory Consumer Rights — Global Notice

Nothing in these Terms limits, excludes, or modifies any right or remedy you have under the mandatory consumer protection law of your country. Where applicable law implies guarantees, warranties, or other terms that cannot lawfully be excluded, those terms apply to your purchase and take precedence over anything in these Terms.

Non-exhaustive examples of applicable mandatory consumer protection frameworks:

Jurisdiction

Applicable Law

European Union / EEA

EU Consumer Rights Directive 2011/83/EU, Sale of Goods Directive 2019/771/EU

Germany

BGB (Bürgerliches Gesetzbuch) consumer provisions

France

Code de la consommation

Italy

Codice del Consumo (D.Lgs. 206/2005)

Spain

Ley General para la Defensa de los Consumidores y Usuarios

United Kingdom

Consumer Rights Act 2015; Consumer Contracts Regulations 2013

Australia

Australian Consumer Law (Competition and Consumer Act 2010)

New Zealand

Consumer Guarantees Act 1993; Fair Trading Act 1986

Canada

Federal and provincial consumer protection legislation

Brazil

Código de Defesa do Consumidor (Lei 8.078/1990)

South Africa

Consumer Protection Act 68 of 2008

South Korea

Act on Consumer Protection in Electronic Commerce

Japan

Act on Specified Commercial Transactions; Consumer Contract Act

Israel

Consumer Protection Law (1981)

India

Consumer Protection Act, 2019

UAE

Federal Consumer Protection Law

Singapore

Consumer Protection (Fair Trading) Act

Mexico

Ley Federal de Protección al Consumidor (PROFECO)

Chile

Ley 19.496 sobre Protección de los Derechos de los Consumidores

This list is illustrative, not exhaustive. If you are located in a country with mandatory consumer protection provisions not listed here, those provisions apply.

11. Intellectual Property

All Website content — text, images, logos, product photographs, and descriptions — is the property of Gioude or its licensors and is protected by applicable intellectual property law. No content may be reproduced, distributed, or used without prior written permission.

12. User Conduct

By using this Website, you agree not to:

Violate any applicable law or regulation

Submit false, fraudulent, or misleading information

Attempt to gain unauthorized access to the Website or its systems

Use the Website in a way that may harm other users or impair its functionality

13. Third-Party Links

Links to third-party websites are for convenience only. Gioude accepts no responsibility for the content, privacy practices, or availability of any third-party site.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and products are provided on an "as is" and "as available" basis, without warranties of any kind. This does not affect any warranties implied by law that cannot be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Gioude's liability for any claim is limited to the total amount paid for the specific order giving rise to the claim. Gioude is not liable for indirect, incidental, or consequential damages.

This limitation does not apply where prohibited by mandatory law, including but not limited to:

Australia and New Zealand: Statutory guarantees under ACL and CGA cannot be excluded.

EU/UK: Liability for death or personal injury caused by negligence, fraud, or any matter that cannot lawfully be excluded is not limited.

Any other jurisdiction where such limitations are prohibited.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of the Federative Republic of Brazil. Disputes shall first be referred to good-faith negotiation for 30 days. If unresolved, they shall be submitted to the courts of Niterói, State of Rio de Janeiro, Brazil.

This clause does not override any mandatory rights of consumers in their country of habitual residence, including the right to bring proceedings before local courts or under local mandatory law.

17. Modifications

Gioude may update these Terms at any time. Updated Terms are effective upon posting. Continued use of the Website constitutes acceptance.

18. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

19. Contact

gioudecenter@gmail.com